Privacy Policy

Introduction

PostHours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered lead capture services. Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Fill out forms on our website or schedule a demo
• Sign up for our services as a business client
• Communicate with us via email, phone, or other channels
• Provide business information for service setup (business name, locations, phone numbers)

Information Collected Through Our Services

When you use our lead capture services, we process:

• Incoming call data and caller information for your business locations
• SMS message content between your business and potential customers
• Lead qualification responses and booking information
• Call analytics and performance metrics

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our lead capture services
• Set up and configure dedicated phone numbers for your locations
• Send automated SMS responses on your behalf
• Qualify leads and facilitate appointment bookings
• Generate weekly performance reports and analytics
• Communicate with you about your account and services
• Process payments and manage billing
• Respond to your inquiries and provide customer support
• Improve our website and marketing efforts
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

Service Providers

We work with third-party service providers who assist us in operating our services, including telecommunications providers for phone and SMS services, payment processors, customer relationship management (CRM) platforms, analytics providers, and cloud hosting services. These providers only have access to information necessary to perform their functions and are obligated to protect your data.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If PostHours is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Call and message data processed through our services is retained according to the terms of your service agreement.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing of your information
• Request portability of your information
• Opt out of marketing communications

To exercise any of these rights, please contact us at hello@posthours.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small files stored on your device that help us improve your experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

PostHours
Email: hello@posthours.com